Apr 23, 2018
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Solved: VPN Disconnects on iPhone and iPad. How to Fix it
I can connect to Pulse 5.3.3 easily through any wifi including phone hotspot, but as soon as I try via my home wifi,it fails. After clicking Connect, the login box says 'Connecting' but then it doesn't get any further. I've logged a call with my provider here in Singapore Singtel, but I'm awaiting a call back.
It is also possible the VPN app is not the problem. Therefore you may need to check the status of your Wi-Fi connection by changing networks or trying to load a web page on LTE. If a different network works fine, then the problem could be Wi-Fi and not VPN. Method 6. Switch to Another VPN
Apr 23, 2018 Why is the iOS app stuck at connecting? - Knowledgebase